If There is a problem

The Education Service Complaints Procedure

A Local Answer

Most complaints are resolved locally.

If you wish to raise a concern with the Education Service, the first person to approach will
normally be the Head Teacher of your school or the Community Education Worker at
your local Area Office or Community Education Centre, or the Office Staff dealing with
matters such as free meals, transport or bursaries at Wellington Court, 10 Waterloo Place.

See Contact Us for details of Leith Academy's address

Further Action

If you remain dissatisfied, you can make a complaint to the Education Department.
The Advice and Conciliation Service provides a Helpline during office hours to advise you
on how to take further action.

Helpline number 0131 469 3233

You may be asked to put your complaint in writing addressed to:

Principal Officer
Advice and Conciliation Service
Education Department
Waterloo Place
EDINBURGH EH1 3EG

A written acknowledgement will be sent promptly if your complaint has been received in
writing.

Following the investigation of your complaint, a full reply will be sent as quickly as possible. This will tell you the outcome of your complaint.
It will explain the conclusion, the reasons for it, any action taken or proposed, and any
further action you may take if you remain dissatisfied.